Warning: You are using an unsupported browser. Please consider upgrading to enhance your user experience.
Don't want to upgrade? No fear! You can also download the Chrome Frame browser extension which allows your current browser to better conform to modern web standards.
Frequently Asked Questions
  • What type of claims may be sent for collection?

    The claim must be based upon either a promissory note or a contract for the provision of goods or services. The contract should be in writing, and it must be possible to reduce the claim to a specific dollar amount. Claims for personal injury or other tort claims are not accepted for collections.

  • How soon may I send an account for collection?

    There is no law that specifies how much time you must give a person to pay before placing the account into collections. Whether you try to collect the account yourself, and for how long you try, are individual business decisions. The time to send the account for collections is at the point where you have done as much yourself as you care to and there is no prospect for payment. If you are not interested in attempting to collect yourself, you can send an account to collections as soon as the money is due.

  • Is there a minimum claim amount?

    For clients who regularly place accounts for collection, there is no minimum. For clients with a single account, or who place no more than infrequently, the minimum claim amount is $300.00.

  • How old may a claim be that is placed for collection?

    Generally, the statute of limitations on a claim for money is six years. That is the time limit for filing a lawsuit. Because we need some time to find people and have them served with court papers, we do not accept claims older than five and one-half years.

  • What are the chances that my claim will be collected?

    It is impossible to say for any one claim. Whether we are able to collect an account depends upon several factors specific to the individual debtor. In some cases, there is not enough information available for us to be able to even find the people. Others are "judgment proof" - we can obtain a judgment in court, but there is no legal remedy available to force the people to pay. Bankruptcy is always a possibility. We can only pursue each claim as far as the law allows, and hope for the best.

  • How soon will I start to receive money on my account?

    When, if ever, we will be able to collect on an account is impossible to know. In the best case scenario, the debtor will pay in full after learning a collection agency in involved. In some cases, it may take us years to track a person down, obtain a judgment, and then force them to pay through wage garnishment.

  • If there is payment on an account, how soon do I receive my share?

    We remit money to our clients monthly. Payments to our clients are sent within two weeks of the end of the month in which the payment is received from the debtor.

  • How do I learn about the status of my accounts?

    Status reports are sent quarterly to all clients unless they request more frequent reporting. In addition, we allow online access into our database so that you can see the status of your accounts whenever you want. Clients must request a user id and password from us if they want to be able to access the status of their accounts online.

  • Do you report debtors to the credit bureaus?

    Yes, we report to all three major credit bureaus. By law in Colorado, we must wait thirty days after receiving an account before we may report it to the bureaus. However, if the account is disputed by the debtor, we are required to mark it as disputed on their credit. We ask that all clients inform us if they know the account is disputed prior to our receiving the account!

  • If a debtor moves out of state, can we still collect what is owed?

    For claims against a former tenant by a landlord, jurisdiction remains in the county courts where the rental property is located. That means that if a tenant leaves the state, we are able to summon them back to Colorado to defend a lawsuit. For claims involving a consumer credit loan or sale, the debtor must be sued in the county in which he resides. In those cases, we cannot pursue the claim ourselves, but we are able to forward it to an out-of-state collection agency through our membership in American Collectors Association.

  • If a debtor files bankruptcy, can you still collect the debt?

    As soon a bankruptcy case is filed there is an automatic stay put on all collection action. If the debtor has any assets, we may file a proof of claim and we will eventually receive some money from the bankruptcy trustee. However, in general, we either receive nothing or a very small percentage of the claim after bankruptcy has been filed.

  • Can you still collect if the debtor dies?

    All assets of the deceased pass into his estate, and we may then try to collect our claim from the estate. If there is no money in the estate, then it is not possible to collect the debt.

  • What type of supporting documents do you need us to send you?

    The more documentary evidence you have to support your claim the better. Most claims, especially against tenants, are disputed to some degree. The more evidence we have to support the claim, the greater our chance of successfully collecting it.

  • If you sue on my claim, do I have to appear in court?

    We always attempt to settle claims out-of-court after filing a lawsuit. However, if we are not able to do that and the debtor files an answer with the court denying the debt, then the case will be set for trial. At trial we must have a witness who has first-hand knowledge of the facts, or is a custodian of business records that establish the claim. We cannot provide testimony in court for you.

  • If you win the lawsuit against the debtor, does that mean the claim will be paid?

    When we win a lawsuit we obtain a judgment, which is simply a court order that the money is owed. To collect the judgment, the law provides certain remedies such as wage garnishments and liens on real property. The court does not order the debtor to pay, and it is not illegal or a contempt of court to not pay a judgment. Whether we collect after obtaining a judgment depends on whether we are able to locate where the debtor works, or find other attachable assets. Winning in court does not necessarily mean we will be able to collect the debt.

  • Is my personal information given out to debtors?

    No. We must identify by name who we received the claim from, but we do not need to, nor would we, provide information such as residence address or phone numbers.

  • Are you licensed and bonded?

    Yes, we are licensed as a collection agency by the Attorney General's office of the State of Colorado. We are also bonded, which means that you are insured against our failure to remit money owed.

  • Are you members of any professional organizations?

    Yes, we are long-term members of ACA International -- the Association of Credit and Collection Professionals. We are also long-term vendor members of the Apartment Association and The National Association of Residential Property Managers.